New England Patriots Shop
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Shipping & Returns

Shipping:International Orders We use International Express Mail Service for all international deliveries.We are responsible for the shipping fee. Usually,goods will be shipped out 12-24hours after receiving the order. Please allow around 5-7 working days from dispatch.


1.Required Delivery Information

  • The information needed for shipping is your full name, address and phone number. Please be informed that we can only ship your order by ZIP CODE address, and PO Boxes or similar addresses are not available for shipping.
  • Please make sure you enter the correct shipping address and contact number.
  • Please allow 5-7 days for delivery of your Item.
  • We will send you your tracking number in 24-36 hours after we receive your money.
  • Tracking number to verify in: http://www.dhl.com

2.Tracking Methods

After your order is dispatched, we will offer you DHL Tracking no. & website.There are two methods to get above information from us,

  • Visit our website and re-login to check the update status.
  • Check your e-mail, for we will send update status to your e-mail address.

Note: (If you can't check it immediately with the tracking no. , please wait with patience. Some time is required by Express Company do uploading).


3.Unsuccessful or Wrong Delivery

  • We are not responsible for reshipment if you provided us with an incorrect or incomplete address.
  • For those customers who do not receive your parcel within 12 working days, please contact with Local Post Office A.S.A.P.Always you can check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website.

Cancellations: Should you wish to cancel your order, you must email us immediately. 4% cancellation fee applies. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled. Returns in the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer. To return an item, you must email us and inform us of the reason. We will then provide you with further instructions. Goods must be returned within 7 days of receipt date - unworn and contain all the original packaging and labels. We will credit your original method of payment. All shipping costs associated with the return of goods are the responsibility of the consumer.


Exchanges: To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 7 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels .When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.


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